Collective Representative Job Opening at Firstsource Healthcare USA

Firstsource Healthcare, a leading global provider of business process management services, is currently hiring for the role of Collections Representative in Colorado Springs, Colorado. This position offers a fantastic opportunity for individuals with strong customer service, communication, and problem-solving skills to contribute to a company that values growth, professionalism, and employee development.

If you’re looking for a stable career path with opportunities for advancement, this could be the ideal role for you. In this article, we will provide a detailed overview of the collective representative job opening at Firstsource Healthcare USA. Including the role, qualifications, benefits, salary information, and insights into the highest-paying cities for similar positions in the USA.

Collections Representative at Firstsource Healthcare

The role of a Collections Representative is vital within the healthcare sector, as it involves working closely with customers to resolve outstanding debts and facilitate payment solutions. As part of Firstsource Healthcare’s dynamic team, you will leverage your customer service and communication skills to assist customers in managing their financial situations.

Key Responsibilities

• Customer Engagement: As a Collections Representative, your primary responsibility will be to engage with customers, assess their financial situations, and help them develop a payment plan that suits their needs. Compassion and understanding are essential to ensure customers feel supported throughout the process.
• Problem-solving: You’ll work closely with customers to find tailored solutions to their financial challenges. This could involve negotiating payment plans or offering alternative payment options that align with the customer’s ability to pay.
• Compliance: You will need to adhere to federal and state laws governing debt collection, as well as Firstsource’s internal security policies. Maintaining confidentiality and safeguarding sensitive information is crucial in this role.
• Professionalism: Representing Firstsource requires maintaining a high standard of professionalism in all customer interactions. This involves responding to inquiries politely and maintaining a positive, helpful attitude, even when dealing with difficult situations.
• Meeting Performance Metrics: Like most roles in the customer service industry, you will be expected to meet certain performance metrics related to customer satisfaction, payment resolutions, and adherence to compliance standards.

How to Apply for this Job

CLICK HERE TO APPLY DIRECTLY ONLINE

Work Schedule and Location

The Collections Representative role is based at 5725 Mark Dabling Blvd, Colorado Springs, Colorado, and is an in-office position. The work schedule is from Monday to Friday, with two available shifts: 8 AM to 5 PM or 9 AM to 6 PM. One of the attractive aspects of this job is that there are no weekend shifts, and you’ll also have weekends and holidays off, allowing for a good work-life balance.

Pay and Compensation

The pay for this role is $18 per hour, which is competitive in the customer service and collections industry. For a full-time employee working 40 hours per week, this equates to approximately $37,440 annually. While this is the starting pay, there are plenty of opportunities for growth and salary increases as you advance within the company.

Qualifications for the Job

To qualify for the Collections Representative position at Firstsource, candidates must meet several requirements. Here’s a breakdown of what the company is looking for:

• Educational Background: A high school diploma or GED is required for this position. While a college degree is not necessary, having a strong basic education is important for understanding policies, handling financial matters, and ensuring clear communication with customers.
• Experience: Candidates should have at least six months of customer service or sales experience, with a focus on customer satisfaction. Experience in collections or finance-related customer service is a plus, but not mandatory.

Skills

• Typing: Good typing skills are essential for entering customer data and recording interactions quickly and accurately.
• Communication Skills: Exceptional verbal and written communication skills are necessary to interact with customers and resolve their concerns effectively.
• Problem-solving: The ability to think critically and provide solutions to customers’ financial challenges is a key skill for this role.
• Computer Proficiency: Basic computer skills are required to navigate the company’s system, handle customer information, and perform administrative tasks efficiently.
• Sales Skills: Experience with sales can be beneficial, as part of the role involves persuading customers to commit to payment arrangements.

• Work History: A stable work history that demonstrates reliability and a commitment to previous employers is highly valued. This shows that you are dependable and can handle the pressures of the job effectively.
• Motivation and Professionalism: Candidates should have a self-motivated, diligent attitude and the ability to maintain a professional demeanor, especially when dealing with sensitive financial information or challenging customer interactions.

Training and Career Growth

One of the key attractions of working at Firstsource is the company’s commitment to employee growth and development. The role of Collections Representative offers a one-week in-class training program that covers all the necessary skills and knowledge you’ll need to perform your job effectively.

The training will take place from 8 AM to 5 PM, and you’ll be paid at your regular rate for the duration of the training. As you gain experience, there are numerous opportunities for career advancement within the company.

Firstsource is known for promoting from within, so dedicated employees can move into higher-paying roles or supervisory positions over time.

Benefits of Working at Firstsource Healthcare

Firstsource Healthcare offers a comprehensive benefits package designed to support the health and well-being of its employees. After 90 days of employment, you’ll be eligible for a range of benefits, including:

• Health Insurance: Comprehensive medical coverage to ensure you and your family have access to healthcare services when needed.
• Dental Insurance: Coverage for dental care, including check-ups, cleanings, and more extensive dental procedures.
• Vision Insurance: Eye care benefits to help with costs related to eye exams, glasses, or contact lenses.
• Opportunities for Advancement: As mentioned earlier, Firstsource values employee development and there are many pathways for professional growth within the company.

The combination of these benefits makes Firstsource an attractive employer for those looking for stability, career progression, and a supportive work environment.

Highest Paying Cities for Collective Representative Jobs in the USA

While the starting salary for the Collections Representative role at Firstsource is set at $18 per hour, salaries for similar positions can vary depending on the location. According to Indeed.com, some cities offer higher pay for collection representatives due to factors like cost of living and demand for workers in that field.

Here are the highest-paying cities for collections representatives in the United States:

CITY	SALARY PER HOUR	SALARY PER YEAR
San Francisco, CA	$35 – $45	$72,800 – $94,800
New York City, NY	$32 – $42	$66,560 – $87,840
Los Angeles, CA	$30 – $40	$62,400 – $83,200
Chicago, IL	$28 – $38	$58,240 – $78,960
Houston, TX	$27 – $37	$56,160 – $76,320
Washington, D.C.	$33 – $43	$68,640 – $89,520
Boston, MA	$31 – $41	$64,720 – $85,120
Seattle, WA	$30 – $40	$62,400 – $83,200
Minneapolis, MN	$29 – $39	$60,280 – $79,520
Philadelphia, PA	$28 – $38	$58,240 – $78,960

 

While the salary at Firstsource Healthcare in Colorado Springs is $18 per hour, these other cities show the potential for higher earnings in similar roles.

Conclusion

The Collections Representative position at Firstsource Healthcare offers a great opportunity for individuals who are eager to grow their careers in customer service and collections. With a starting wage of $18 per hour, weekends off, and no holiday shifts, the job provides an excellent work-life balance.

Additionally, the company’s commitment to employee growth, coupled with a strong benefits package that includes health, dental, and vision insurance, makes it an attractive option for job seekers.

If you have a background in customer service, strong communication skills, and a desire to help people manage their finances, this role could be a great fit for you. With opportunities for advancement, comprehensive training, and a supportive work environment, Firstsource Healthcare offers a rewarding career path for motivated individuals.

So, if you’re ready to take your customer service skills to the next level and make a meaningful impact, consider applying for the Collections Representative role at Firstsource Healthcare today. The journey to a fulfilling and successful career starts here!

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