A Customer Service Representative (CSR) plays an important role in ensuring customer satisfaction by addressing inquiries, processing orders, and resolving issues efficiently. This role involves direct communication with clients and often requires multitasking and problem-solving to provide top-notch customer support.
This article will explain in detail the specifics of a CSR job opening, detailing the required skills, responsibilities, benefits, salary ranges, and the highest-paying cities for this role and how you can apply for the job.
Fujifilm (a brief overview)
Fujifilm Irvine Scientific, Inc., is a global leader in providing innovative solutions for researchers and clinicians working in fields such as cell therapy, regenerative medicine, assisted reproductive technology, and industrial cell culture for biotherapeutics and vaccines.
They’re hiring a Customer Service Representative who will take and process customers’ orders, respond to technical inquiries, follow up on sales leads, and provide competent and enthusiastic customer service.
Skills Needed for a Customer Service Representative
To excel as a Customer Service Representative, candidates need specific skills that align with customer needs and business processes. The following skills are essential for success in this role:
- Customer Service: The ability to handle customer inquiries and complaints effectively, ensuring a positive experience.
- Order Entry: Proficiency in accurately entering and managing orders through an online order entry system.
- Microsoft Word and Office Suite: Basic proficiency in Microsoft Word and Excel for data entry and communication purposes.
- Grammer experience: You must have the ability to speak English. You must be able to read and write in English using proper grammar.
Educational Requirements
For this Customer Service Representative position, a high school diploma or GED is required. Candidates with additional education or certifications in customer service or related fields may have an advantage.
Job Details: What to Expect
Here’s a breakdown of the job specifics:
- Pay Rate: The position offers a competitive pay range of $19.08 to $24.77 per hour, depending on qualifications and experience.
- Work Setting: This is an in-person role based at 1830 East Warner Avenue, Santa Ana, CA 92705.
- Commute Estimate: Candidates can estimate their commute based on this location.
- Job Type: Full-time
Overview of Responsibilities
The Customer Service Representative will undertake the following duties:
- Order Processing: Enter purchase orders received through various channels such as phone, email, or online.
- Inquiries and Complaints: Handle customer inquiries regarding orders, and process complaints related to shipments, returns, and replacements.
- Inventory Verification: Check inventory records to confirm product availability and provide updates on backorders.
- Standing Orders Management: Manage scheduled orders, coordinate with Pricing Representatives for renewals, and update systems accordingly.
- Correspondence: Maintain professional and timely communication through verbal and written correspondence with customers and internal teams.
Required Experience and Knowledge
- Customer Service Experience: A minimum of three years of experience in customer service, specifically in an order entry department.
- Technical Proficiency: Knowledge of online order entry systems and basic calculator functions.
- Computer Skills: Proficient in Outlook, Word, and Excel.
- Language Skills: Must have clear oral and written communication skills in English.
Salary and Benefits
The position offers a salary range of $19.08 to $24.77 per hour. Factors such as education, experience, and location may influence the final offer.
Additional Benefits:
- Medical, Dental, and Vision Insurance: Comprehensive healthcare coverage.
- 401(k) Retirement Plan: Retirement savings plan with company match.
- Life Insurance: Coverage provided by the employer.
- Paid Time Off (PTO): Generous leave policies for personal and family needs.
Equal Employment Opportunity
Fujifilm is committed to providing equal employment opportunities to all individuals regardless of race, religion, gender, sexual orientation, disability, or other protected statuses.
Highest-Paying Cities for Customer Service Representatives
The earnings for Customer Service Representatives can vary greatly by location. Here are some of the highest-paying cities, along with their respective salary data:
| CITY | HOURLY PAY | DAILY PAY | WEEKLY PAY | MONTHLY PAY | YEARLY PAY |
| San Francisco, CA | $25 – $30 | $200 – $240 | $1,000 -$1,200 | $4,333 -$5,200 | $52,000$-62,400 |
| New York, NY | $23 – $28 | $184 – $224 | $920 – $1,120 | $3,987 -$4,853 | $47,840 – $58,240 |
| Los Angeles, CA | $22 – $26 | $176 – $208 | $880 – $1,040 | $3,813 -$4,507 | $45,760 – $54,080 |
| Seattle, WA | $21 – $25 | $168 – $200 | $840 – $1,000 | $3,640 -$4,333 | $43,680 – $52,000 |
| Boston, MA | $20 – $24 | $160 – $192 | $800 – $960 | $3,467 -$4,160 | $41,600 – $49,920 |
How to Apply
To apply for the Customer Service Representative position, candidates can submit their resumes by CLICKING HERE. It’s important to highlight relevant experience, skills, and accomplishments on your resume to demonstrate your suitability for the role.
Conclusion
Working as a Customer Service Representative offers the opportunity to develop valuable skills, interact with customers, and contribute to a dynamic team environment. This role with Fujifilm Irvine Scientific is particularly suited for individuals who enjoy problem-solving, multitasking, and engaging with clients to meet their needs.
With competitive pay, comprehensive benefits, and the potential to work in some of the highest-paying cities, this position is an attractive option for those pursuing a career in customer service. For more inquiries about this job opening you can simply visit Indeed or Fujifilm’s official website.
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